Cancellation Policy
- Before Shipment: If you wish to cancel your order, please contact us within 12 hours of placing the order.
- After Shipment: Once the order has been dispatched (tracking number generated), cancellations are not accepted.
Damaged or Defective Items Please inspect your package immediately upon delivery.
- If the package is visibly damaged: Please REFUSE the shipment and take photos of the damaged box as evidence.
- Contact Us: Notify us immediately with the photos. We will arrange a replacement or a full refund after verification.
Returns (Non-Quality Issues) If you are not satisfied with your purchase for other reasons, please contact us within 24 hours of receiving the package.
- To be eligible for a return, your item must be unused, unopened, and in its original sterile packaging.
- The customer is responsible for return shipping costs.
- Due to the sensitive nature of medical devices, opened products cannot be returned for health and safety reasons.